Shipping Policy — Ink & Aura Studio

Last updated: October 14, 2026

1. Order Processing Time

Orders are typically processed within 7–14 business days, unless otherwise stated on the product listing.

Business days exclude weekends and statutory holidays.

Custom artwork, commissioned pieces, handmade products, and other made-to-order items may require additional processing time depending on the complexity of the project. If a different timeline applies, it will be communicated in the product listing or directly to the customer.

Processing time is separate from shipping and delivery time. Your order may require additional time during busy periods, holidays, or unexpected operational delays.

2. Shipping Locations and Estimated Delivery Times

All orders are shipped from Canada.

Estimated delivery times begin after an order has been processed and shipped. Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

Our estimated delivery times are:

• Canada: 3–10 business days

• United States: 5–14 business days

• International: 7–28 business days

Actual delivery times may vary depending on the destination, shipping method, carrier operations, customs processing, weather, holidays, and other circumstances beyond our reasonable control.

International orders may take longer if held for customs inspection or affected by local postal delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, dimensions, and available shipping methods.

Any applicable shipping charges will be displayed before you complete your purchase.

Customers are responsible for reviewing their shipping selection and total order cost before placing an order.

4. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an address error after placing your order. We will try to correct it if the order has not yet been processed or shipped, but changes cannot be guaranteed.

Ink & Aura Studio cannot guarantee recovery or successful delivery when an order has been shipped using an incorrect address supplied by the customer.

If a package is returned because of an incorrect or incomplete address, we will contact the customer to discuss the available options. Additional shipping charges may apply to reship the order, where permitted by law and communicated to the customer in advance.

5. Tracking Information

Where tracking is available for the selected shipping method, tracking information will be provided when the order is shipped or becomes available from the carrier.

Tracking updates may take time to appear and may not update continuously while a package is in transit.

Some shipping methods, particularly certain untracked letter-mail services, may not include tracking.

6. Delayed Shipments

Although we make reasonable efforts to dispatch orders within the stated processing time, shipping carriers may experience delays.

Ink & Aura Studio is not able to guarantee carrier delivery dates or control delays caused by customs, weather, postal disruptions, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery window, please contact us at ink_aura@outlook.com with your order number so we can review the situation and assist where possible.

Nothing in this policy excludes any obligations or remedies required under applicable law.

7. Lost or Missing Packages

If your package appears to be lost, has stopped receiving tracking updates, or is marked as delivered but cannot be located, please contact us at ink_aura@outlook.com.

We will review the available tracking information and, where appropriate, assist with an inquiry or claim through the shipping carrier.

The resolution of a carrier investigation may depend on the shipping service selected, the carrier's procedures, and the circumstances of the shipment.

We cannot guarantee a particular outcome from a carrier investigation. However, we will assess the circumstances and provide any remedy required under applicable law.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 calendar days of delivery, where reasonably possible.

Include your order number, a description of the issue, and clear photographs of the item and packaging where available.

We will review your claim and determine the appropriate next steps in accordance with our Return & Refund Policy and applicable law.

Please retain the product and packaging until we have reviewed your claim and provided any necessary instructions.

The reporting period does not eliminate rights or remedies that cannot legally be excluded.

9. International Orders, Customs, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility where permitted by law.

Customs processing may also delay delivery beyond the estimated shipping window.

Customers are responsible for checking any import restrictions or additional charges that may apply to their destination before placing an order.

10. Shipping Policy and Other Store Policies

This Shipping Policy should be read together with our Terms of Service, Return & Refund Policy, and Privacy Policy.

If an order is delayed, damaged, lost, returned to sender, or otherwise affected by a shipping issue, we will review the circumstances and respond in accordance with our published policies and applicable law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

11. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact:

Business: Ink & Aura Studio
Email: ink_aura@outlook.com

Please include your order number in your message so we can assist you efficiently.

Thank you for supporting Ink & Aura Studio and our independent art business.

End of Shipping Policy